How long will it take to process my return?
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.
What is your return policy?
You can return your items within 30 days of your purchase for a full refund with the exception of frames.
In order to be processed, returned items must adhere to the following packaging requirements:
Frames may not be returned.
Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or size of any item before purchasing.
How do I send back a return?
Not happy with your Indigo & Juniper product? Return it to us within 30 days, and we'll give you a full refund. Please follow the steps below:
To return your items please re-package the products (including the original packing slip) and ship them to the address below:
Attention: Indigo & Juniper Returns
Address: 20862 Northeast Caden Street
Fairview, Oregon 97024
Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse.
Am I able to process an exchange?
At this time we are unable to process exchanges. Orders purchased on indigojuniper.com can be returned for a refund to the original form of payment.
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.